At 29pkr, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data 29pkr collects from players across Pakistan, how that data is used, who it may be shared with, and what rights you hold over your own information. We are committed to full transparency and to handling all player data with the highest degree of care and security.
This Privacy Policy ("Policy") is published by 29pkr ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting platform accessible at https://29pkr.com. This Policy governs the collection, processing, storage, and disclosure of personal data relating to all registered players and visitors ("you", "your", "the Player") who access or use any part of the 29pkr service, including the website, the 29pkr Casino section, the sportsbook, slot games, live dealer tables, bonus programmes, and customer support services.
29pkr is committed to protecting the privacy of every player across Pakistan — whether you are based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in the country. We understand that trust is the foundation of any long-term relationship between a gaming platform and its players, and we take our obligations around data protection extremely seriously.
This Policy is designed to give you a clear, honest, and complete picture of exactly what personal data 29pkr holds about you, why we hold it, how long we keep it, who we may share it with, and what you can do to exercise control over your own information. We encourage all 29pkr players to read this Policy carefully and to contact us with any questions before registering an account.
For the purposes of applicable data protection law, 29pkr acts as the data controller in respect of personal data collected from players and visitors through the 29pkr platform. As data controller, 29pkr determines the purposes for which personal data is processed and the means by which that processing is carried out.
All queries, requests, and formal complaints relating to the processing of personal data by 29pkr should be directed to our dedicated data protection contact point. You can reach the 29pkr data protection team via the support contact details set out in Section 14 of this Policy. 29pkr will acknowledge all data-related correspondence within 5 business days and will endeavour to provide a full response within 30 calendar days of receipt.
29pkr collects personal data that is necessary for the operation of the platform, the fulfilment of regulatory obligations (including KYC and AML requirements), and the provision of a personalised, secure gaming experience. The categories of personal data we collect are set out in the table below.
| Category | Specific Data Points | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, Pakistani CNIC or passport number, nationality | Mandatory |
| Contact Data | Pakistani mobile number, email address, city / province of residence | Mandatory |
| KYC Documents | CNIC scan or photograph, selfie with CNIC, proof of payment method ownership | Mandatory for withdrawals |
| Financial Data | JazzCash / EasyPaisa account reference, bank account name and number (HBL, UBL, Meezan Bank), Raast ID, deposit and withdrawal history in PKR | Mandatory |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game play history, bonus usage records, PKR balance movements | Automatic |
| Technical Data | IP address, device type, operating system, browser type and version, session duration, login timestamps | Automatic |
| Behavioural Data | Pages visited on 29pkr, game preferences, sports betting preferences (e.g. cricket, PSL), session frequency, responsible gaming tool usage | Automatic |
| Communications Data | Live chat transcripts, email correspondence with support, feedback submissions | Where applicable |
| Marketing Preferences | Opted-in promotional communications preferences, notification settings | Optional |
29pkr does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (beyond identity document photographs required for KYC), or health data, except where such data is directly volunteered by a player in the context of a responsible gaming self-exclusion request or similar support interaction.
29pkr collects personal data through several distinct channels, all of which are described transparently below:
29pkr uses collected personal data only for the purposes for which it was obtained and for which a valid legal basis exists. The primary purposes for which 29pkr processes personal data are as follows:
Every processing activity carried out by 29pkr on your personal data rests on one or more of the following legal bases:
29pkr does not share your personal data with third parties except in the specific circumstances described below. In all cases where data is shared, 29pkr ensures that appropriate contractual and technical safeguards are in place to protect your information.
29pkr does not transfer personal data to recipients located outside of the jurisdictions covered by 29pkr's operational footprint without ensuring that appropriate safeguards — such as standard contractual clauses or equivalent data transfer mechanisms — are in place.
29pkr retains personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The key retention periods applicable to different categories of player data on 29pkr are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML / regulatory record-keeping obligations |
| KYC Documents | Duration of account + 5 years post-closure | Identity verification record-keeping |
| Financial & Transaction Data | Duration of account + 5 years post-closure | AML monitoring and dispute resolution |
| Betting & Game History | Duration of account + 3 years post-closure | Dispute resolution and regulatory reporting |
| Customer Support Records | 3 years from date of interaction | Quality assurance and dispute reference |
| Technical & Log Data | 12 months from collection | Security monitoring and fraud investigation |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing — erased on opt-out |
| Self-Exclusion Records | Duration of exclusion + 7 years | Responsible gaming compliance |
Upon the expiry of the relevant retention period, 29pkr will securely delete or anonymise personal data in accordance with our internal data disposal procedures. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.
29pkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework is reviewed and updated regularly to address evolving threats.
As a 29pkr player, you have a number of rights over the personal data that 29pkr holds about you. These rights are described below. To exercise any of these rights, please contact the 29pkr data protection team at [email protected] with the subject line "Data Rights Request". 29pkr will respond within 30 calendar days of receiving your verified request.
29pkr uses cookies and similar tracking technologies on the 29pkr platform. Cookies are small text files placed on your device when you visit a website. They serve a range of functions, from keeping you logged in to your 29pkr account to helping us understand how players use the platform so we can improve it.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse all or specific categories of cookies. Please note that refusing strictly necessary cookies will impair the functionality of the 29pkr platform. For a detailed list of cookies used by 29pkr, including their names, purposes, and expiry periods, please contact [email protected].
The 29pkr platform is strictly intended for adults aged 21 years and over. 29pkr does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the 29pkr account registration process, and all accounts are subject to documentary KYC verification that confirms the account holder's date of birth.
If you believe that a person under 21 years of age has opened a 29pkr account or is using the platform, please contact 29pkr immediately at [email protected]. 29pkr takes reports of potential underage gambling extremely seriously and will investigate all such reports promptly.
29pkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, or changes to the 29pkr platform and services. When material changes are made to this Policy, 29pkr will notify registered players via the email address on file and/or via a prominent notice displayed on the 29pkr platform.
The "Effective Date" displayed at the top of this Privacy Policy will be updated each time a new version is published. We encourage all 29pkr players to review this Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the 29pkr platform after any update to this Policy constitutes your acknowledgement of the revised terms.
Where a proposed change to this Policy would materially reduce your privacy rights or significantly alter the way 29pkr processes your personal data, we will provide at least 30 days' advance notice before the change takes effect, giving you the opportunity to review the updated Policy and, if you do not agree, to close your 29pkr account before the new terms come into force.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 29pkr processes your personal data, please contact us using the details below. Our data protection team is available 24 hours a day, 7 days a week to assist players across Pakistan.
If you are not satisfied with 29pkr's response to your data protection query or complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction in which you are located, or to the regulatory body overseeing 29pkr's gaming licence, as applicable.
From end-to-end encryption to strict KYC controls, here is a quick overview of the core privacy and security commitments 29pkr makes to every player in Pakistan.
All data transmitted between your device and 29pkr is protected with TLS encryption. Your CNIC details, PKR transactions, and login credentials are never sent in plain text across the network.
Every 29pkr account must pass full KYC verification before withdrawals are enabled. This protects all players from identity fraud and ensures the platform remains safe for the entire 29pkr community.
29pkr never sells, rents, or trades your personal data to third-party marketers. Your information is used solely to operate the platform, fulfil regulatory obligations, and improve your experience.
Financial data shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is transmitted only to process your specific transaction. 29pkr does not store full payment credentials on its servers.
Marketing communications are strictly opt-in on 29pkr. You can update your notification preferences or withdraw consent for promotional messages at any time from within your account dashboard.
Access, correct, delete, or export your personal data at any time by contacting the 29pkr data protection team. We acknowledge all requests within 5 business days and respond in full within 30 days.
Now that you've read the 29pkr Privacy Policy, you can register and play with full confidence. Your data is protected, your PKR transactions are secure, and our support team is available 24/7. Must be 21 years or older to participate.
21+ Only | Play Responsibly | PKR Transactions